Our Other Clinics Richmond Medical | Hawthorn Medical

Coronavirus

Our clinics have taken measures to best deal with Corona virus. This is to ensure patients have ready access to medical care, whilst reducing exposure risk to other patients and healthcare workers.

We have also taken steps to ensure all medical and administration staff work at only one of our three clinics. This is in the hope that if there is a confirmed case at a single clinic - there would not be the need to close all three clinics.

From 25/3 we will be using telephones to initially assess patients with fever or respiratory symptoms.

 

Do not enter the clinic if you have…

Respiratory symptoms (sore throat, runny nose or cough)

or

Fever (temperature greater than 37.5 C)

 

  • You will still be assessed by a doctor, but there is a specific process to follow for these presentations. Such consultations can only be booked over the phone (not online). Be sure to inform reception if you fulfil the above criteria when booking.

  • On arrival for your consultation, stay in your vehicle (or away from the clinic), and call reception to notify the clinic that you have arrived for your appointment. Then have your mobile ready.

  • Reception will take credit card details for the consultation fee (typically $132.95 of which you will later be able to claim back $72.95 from medicare). However if your phone conversation with your doctor doesn't lead to a physical examination (see below), your credit card will not be charged.

  • You doctor will call you when they’re ready to commence the consultation – which will initially be over the phone.

 

Based on your this phone conversation your doctor will determine one of the following...

  1. You have a mild viral illness that does not require examination.

  2. You have a severe illness than warrants immediate referral to hospital.

  3. You have described symptoms that warrants your GP conducting a physical examination

 

Procedure for patients requiring an examination...

• Patients will then be asked to come to a designated respiratory examination area which is specific to each site (see below).
• We ask patients to please either wear a mask or fabric respiratory protection at this stage.
• The GP you see will be masked, gowned and gloved. They will then conduct a physical examination.
• After the examination the GP will discuss management options (often over mobile phone) then provide scripts or referrals if considered appropriate. The GP will not be able to help with other matters such as unrelated scripts or referrals. Be prepared that toilet facilities may not be available.
• Patients will be mailed their receipt of payment for them to be able to claim the rebate amount directly from Medicare.

 

Respiratory examination areas at each site...

Hawthorn Medical
• Proceed through the pedestrian gate just past the sliding door and follow the painted line on the ground.
• Walk down the side path to the rear car park.
• Then take a seat and the GP should be with you shortly.

South Yarra Medical
• Proceed down the side lane immediately adjacent (southern side) to the clinic and follow the painted line on the ground.
• You will then reach the first roller door on the left which should be open.
• Then take a seat and the GP should be with you shortly.

Richmond Medical
• Proceed directly into the clinic and follow the line of tape on the ground.
• This leads to our respiratory examination room which is in the left hallway, first door on the right. Your GP will be waiting in the hallway to guide you into the examination room.

 

As of 2pm Monday 16/3, our clinics are unable to continue swabbing patients for corona virus, this is due to our diminished supply of both swabs and protective equipment. Please refer to the below flowchart.